Pravidlá poskytovania refundácií
Return and Refund Policy
Thank you for choosing our store. We are committed to providing you with an excellent shopping experience. Please read the following policy regarding returns and refunds.
I. 14-Day No-Reason Return
In accordance with EU consumer protection laws, consumers have the right to request a return without providing a reason within **14 days** of receiving the goods.
Items eligible for return must meet the following conditions:
* The item has not been worn, used, or washed;
* The item remains in its original condition and is suitable for resale;
* All packaging, tags, attachments, and accessories are intact;
* You can provide the order number or proof of purchase.
If the item does not meet the above conditions, we may be unable to accept the return or may reduce the refund amount based on the item's actual condition.
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II. Return Application Process
To request a return, please follow these steps:
1. Contact customer service to submit a return request;
2. Provide the order number and the reason for the return;
3. Ship the item back to the return address provided by customer service;
4. Retain the tracking number for your records;
5. We will process the refund after receiving and inspecting the item.
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III. Refund Information
Once the item is returned and confirmed to meet the return conditions, we will typically process the refund within **5–14 business days**.
Refunds will be issued via the original payment method or an alternative method agreed upon by both parties.
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IV. Return Shipping Costs
Non-Quality Issues
For returns due to reasons such as size, color, or personal preference, the return shipping cost is typically borne by the consumer.
Quality Issues or Shipping Errors
If you receive the wrong item, or if the item has manufacturing defects or shipping damage, please contact customer service promptly and provide relevant photos.
Upon confirmation, we will cover reasonable return shipping costs and provide a refund, replacement, or reshipment, depending on the situation.
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V. Non-Returnable Items
Returns generally cannot be processed in the following cases:
* Items that have been worn, used, or washed;
* Damage caused by the user;
* Missing packaging, tags, or accessories;
* Returns requested beyond the statutory or policy-defined time limit;
* Items excluded from return by law. ---
VI. Refund Amount
The refund amount is calculated based on the actual amount paid for the order.
For returns unrelated to product quality, shipping costs that have already been incurred and are not required by law to be refunded may not be reimbursed.
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VII. Contact Us
If you have any questions regarding returns, refunds, or after-sales service, please contact us:
Customer Service Email: [RobYamamoto788@gmail.com]
Please include the following information in your email:
* Order number;
* Recipient's name;
* Product name;
* Description of the issue;
* Clear photos (if the issue relates to product quality).
We will respond to your inquiry within a reasonable timeframe.
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VIII. Scope of Application
This Return and Refund Policy applies to products sold by our store to customers in the European region.
In the event of a conflict between this policy and mandatory legal provisions applicable in the consumer's location, the local laws shall prevail.