Política de envío
Logistics Policy
Thank you for choosing this website.
This logistics policy applies to all goods shipped to Europe through this website. Please read it carefully before placing your order.
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I. Delivery Area
We currently offer delivery services to multiple countries and regions in Europe.
The specific countries or regions that can be delivered will be automatically confirmed based on your delivery address when you place your order. If your address is not currently supported for delivery, the system will prompt you during checkout.
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II. Order Processing Time
After your order is successfully submitted, we will arrange processing as soon as possible.
Under normal circumstances:
* Order processing time is **1–3 business days**;
* Orders are not processed on weekends and public holidays;
* Processing time may be extended during promotional activities or peak order periods.
In case of inventory discrepancies or other special circumstances, we will contact you promptly.
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III. Delivery Time
Estimated delivery times are as follows (for reference only):
| Delivery Region | Estimated Delivery Time |
| ------ | --------- |
| Germany | 2–5 business days |
| France | 3–7 business days |
| Italy | 3–7 business days |
| Spain | 3–7 business days |
| Netherlands | 2–5 business days |
| Belgium | 2–5 business days |
| Austria | 2–5 business days |
| Poland | 3–7 business days |
| Sweden | 4–8 business days |
| Finland | 4–8 business days |
| Denmark | 3–6 business days |
| Other European Regions | 3–10 business days |
The above times are estimates only and do not constitute a delivery guarantee.
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IV. Cash on Delivery (COD)
This website uses the Cash on Delivery (COD) method.
After your order arrives, please complete the payment process as instructed by the delivery personnel.
Please ensure someone can sign for the package at the delivery address and have the appropriate payment method ready (subject to the methods supported by your local logistics provider).
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V. Shipping Costs
Shipping costs will be automatically calculated on the checkout page based on the country of delivery, order weight, quantity of goods, and delivery method.
If the website offers free shipping, please refer to the details on the promotion page.
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VI. Tracking
After your order is shipped, if we offer tracking services, we will send you tracking information via email (if applicable).
The update time for tracking information is determined by the logistics carrier, and delays may occur in some areas.
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VII. Receiving Instructions
Please ensure that the information you provide is accurate, including:
* Recipient's Name;
* Contact Number;
* Delivery Address;
* Postal Code.
If delivery fails due to an incorrect address, invalid contact information, or the recipient being unreachable, you may be responsible for any associated re-delivery costs.
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VIII. Delivery Delays
The following situations may cause delivery delays:
* Extreme weather;
* Public holidays;
* Customs inspection (if applicable);
* Logistics company delays;
* Traffic control;
* Force majeure events.
We will do our best to assist you in tracking your delivery and thank you for your understanding and patience.
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IX. Refusal and Returns
If you refuse to accept a shipped order without a valid reason, or if the package is returned due to an incorrect address, multiple undelivered deliveries, or other reasons, we may restrict your future use of the cash-on-delivery service.
If redelivery is required, you may need to bear the corresponding redelivery fees.
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X. Damage or Loss in Transportation
If you receive goods that are damaged in transportation, have broken packaging, or are lost, please contact us as soon as possible.
Please provide:
* Order number;
* Product photos (if applicable);
* Outer packaging photos (if applicable);
* Problem description.
Upon confirmation, we will provide after-sales service such as reissue, replacement, or refund based on the actual situation.
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XI. Tax and Fee Information
Taxes and fees related to the order will be charged according to the applicable laws of the consumer's location and the information displayed on the checkout page.
If other fees are required by local laws and regulations, the consumer shall bear the corresponding responsibility according to law (if applicable).
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XII. Contact Us
If you have any questions about logistics, order status, or shipping, please contact us:
Customer Service Email:
[RobYamamoto788@gmail.com]
To facilitate our faster processing of your inquiry, please provide the following in your email:
* Order number (if applicable);
* Recipient's name;
* Product name;
* Problem description.
We will reply to your inquiry within a reasonable time.